OVERVIEW OF THE DATA WE PROCESS

To operate an online vaping store, we process information linked to accounts, orders, payments, delivery, as well as security and service improvement. We keep processing to the minimum necessary and apply protections appropriate to sensitive data.

ACCOUNT DETAILS

Account details may include your name, email address, language and currency preferences, and security settings. Passwords are never stored in clear text; they are safeguarded by hashing mechanisms.

SHIPPING DETAILS

Shipping details include the address, recipient name and telephone number for handover of the parcel. They are used to dispatch the order, share tracking and handle incidents. They are passed to carriers only as far as necessary.

PAYMENT DETAILS

Payments are handled by payment providers. We do not retain your full card number. We rely on tokens and transaction identifiers to allow secure processing of payments and refunds, while limiting exposure of sensitive data.

BROWSING DATA AND COOKIES

We use cookies and session identifiers to keep your basket, verify your identity, secure browsing and measure traffic. You can adjust these settings through your browser, which may affect certain essential features.

USE FOR ORDER PROCESSING

Information is used to confirm the order, take payment, prepare dispatch, deliver goods, manage returns, and provide purchase-related assistance. Certain information is required to complete the sale.

USE FOR SECURITY

We apply anti-fraud measures and security checks to protect accounts and transactions. This can include analysing technical signals, detecting anomalies and limiting login attempts.

INTERNAL ACCESS AND CONTROL

Access to information is limited to authorised staff, on a need-to-know basis. Controls and access logs exist to reduce the risk of unauthorised access and to support investigation if an incident occurs.